We want you to love every MaxiNutrition bar. Because our products are food items, we handle returns a little differently than a typical online store. Please read this policy before placing your order. Our Terms and Conditions also apply to every purchase.

1. Returns

For health and safety reasons, we are not able to accept returns of food products once they have shipped, whether opened or unopened. All sales are final except as described in this policy. This applies to all products sold on www.maxinutrition.us, including multi-packs, bundles, and promotional or discounted items.

2. Damaged, Defective or Incorrect Orders

If your order arrives damaged, melted, defective, past its best-by date, or if you received the wrong product or an item is missing, please contact us at hello@maxinutrition.us or +1 (708) 851-3670 within [7 / 14] days of the delivery date shown in your tracking. Please include your order number and a photo of the product and packaging so we can resolve the issue quickly and file a claim with the carrier where needed.

Once we have reviewed your request, we will offer, at our choice and depending on availability, a replacement of the affected product, store credit, or a refund to your original payment method for the affected items. You do not need to ship the product back to us unless we ask you to; in that case we will provide a prepaid return label.

Heat notice: protein bars may soften or change texture in transit during warm weather. This does not affect their safety or quality, and is not considered damage. We recommend storing bars in a cool, dry place after delivery.

3. Refunds

Approved refunds are issued to the original payment method. Please allow 5–10 business days after we process the refund for it to appear on your statement; timing depends on your bank or card issuer. Original shipping charges are refunded only when the refund is due to our error (damaged, defective or incorrect order). If you paid with a gift card or store credit, the refund will be issued as store credit.

4. Cancellations and Order Changes

We process orders quickly so they ship as soon as possible. If you need to cancel or change an order, contact us at hello@maxinutrition.us right away with your order number. We will do our best to help, but once an order has been handed to the carrier it cannot be cancelled or modified, and this policy applies.

5. Lost or Undelivered Packages

If your tracking shows "delivered" but you have not received your package, please check with household members, neighbors and your building's mail area, then contact us within 7 days of the delivery date. We will work with the carrier to locate the package or send a replacement. Please make sure your shipping address is correct at checkout; we are not responsible for orders shipped to an incorrect address provided by the customer, though we will help where we can.

6. Products Purchased Elsewhere

This policy applies only to products purchased directly from www.maxinutrition.us. If you bought MaxiNutrition products from a retailer or another online marketplace, please contact that seller directly, as their return policy applies.

7. Contact Us

Questions about your order? We are happy to help.

MaxiNutrition - US

1010 Lake St, Unit 106, Oak Park, IL 60301

E-mail: hello@maxinutrition.us  ·  Tel. +1 (708) 851-3670